This website has been created by the aforementioned Company for the purpose of remote online ordering, informing the purchasing public, interactive communication of consumers, visitors, users, customers (hereinafter the “users – customers”) with katerinigas.gr and with the main purpose of serving them.
In order to provide you with the best service, it is important that you, our user – customer, provide us with specific information related to the processing of your order. In particular, with this Protection Policy the Company wishes to formulate in a clear and understandable manner, respecting the principle of good faith and the provisions governing the validity of legal acts, the method and conditions under which it collects, uses, processes etc. the data of users – customers (ie the personal data, which you provide us during your orders on this website).
katerinigas.gr processes your data in accordance with the General Regulation for the Protection of Personal Data 2016/679/EU, and in general the applicable national and European legislative and regulatory framework for the protection of personal data.
- What is personal data?
Personal data (in the context of this Policy Protection) is information that can identify a user – customer directly or indirectly, i.e. in combination with other information, such as, for example, name, surname, postal address, e-mail address,telephone number, etc.
Information voluntarily provided by the users – customers of the website is used by katerinigas.gr in order for them (its users – customers) to have direct and meaningful communication with the store, to be provided with answers to any questions they may have and finally to have their orders served and executed. Information collected by katerinigas.gr through the website is intended to measure the number of visitors, to determine the requirements of users – customers for more products and above all to facilitate the transactions that take place through it. katerinigas.gr does not distribute to any other organization, company or partner the electronic addresses or any other information concerning its users – customers, except to its direct partners in the context of the order service process.
- What is Personal Data Process?
Processing of Personal Data is the collection, registration, organization, storage, alteration, adaptation, retrieval, information search, use, dissemination, transmission to third parties, association, combination, limitation, deletion, as well as destruction of personal data of natural people.
- Gathering information
katerinigas.gr designed its website so that users – customers can visit it without having to reveal their identity unless they wish to do so. Users – customers of our website are requested to provide us with their personal data only in case they want to order product/s, register on our website and/or send an e-mail to katerinigas.gr.
- Use of Information
katerinigas.gr collects three (3) types of information about users – customers: i. data that user – customer gives us when registering as a user – customer, ii. data that user – customer gives us in order to execute his order from katerinigas.gr, iii. information that user – customer gives us in contest entries that may be held from time to time. When completing any order form on our website, you will be asked for your name, address, postcode, email address, telephone number and any additional information relating to it. You may also be asked for more specific information, such as billing information, etc. katerinigas.gr uses information you give during the electronic sending of the above form, in order to contact you regarding i. the delivery of the order at your location, ii. to confirm and identify the customer in any necessary case, iii. for new or alternative products offered by this website, as well as iv. receipt of gifts after any competition draw. You have the option to choose whether or not you want to receive such communications from katerinigas.gr by accepting these terms. You can also at any time declare that you do not want to receive such communications by sending your request via e-mail to email@example.com
- Access to Information
Each order processing requires the collection of personal information, in order to deliver or reserve an order. Also, use of a credit/debit card, for the charge of which identification documents of the legal owner are required the first and only time, is guaranteed in every case. Any proof and document that certifies and declares the identity of the user – customer remains strictly confidential and is checked only by the relevant responsible department of katerinigas.gr. The provision of your personal data means that you consent to use this data by its employees katerinigas.gr for the reasons mentioned above. Company requires its employees and maintainers of its website to provide users – customers with the level of security mentioned in this Protection Policy. katerinigas.gr cannot in any other case share your personal information with others without your prior consent, unless this is required through legal means. Please note that under certain conditions permitted or required by law or based on a court order, the collection, use and disclosure of your personal data collected online without your prior consent may take place (for example in the case of a court order).
- Use of personal data
- Use of user-customer’s data for advertising purposes
To continuously improve and enhance our services, we may send you marketing messages via notifications, sms, email, etc., related to our business and which may be of interest to you. You can choose the types of communications you want to receive at any time. You can also unsubscribe at any time. Consent: We will not use your data for advertising purposes unless you have given your prior permission. However, for existing users – customers, we may use email address we have received from you as part of our existing customer relationship to provide you with marketing materials related to similar products or services that you have previously requested, used or may have you are interested. You may, however, object to this use at the time of collection and each time a message is sent.
- Legal obligations and legal defense
We may need to use and retain personal data for legal and compliance reasons, such as preventing, detecting, or investigating a crime, preventing loss, fraud, or any other misuse of our services and IT systems. We may also use your personal data for internal and/or external audit requirements, information security purposes, or to protect or exercise our rights, privacy, security, and our or others’ property.
- How long do we store your data (and when do we delete it)?
Your data will be kept – stored by us only for as long as is necessary to fulfill the purpose for which you have shared your data with us and always in full compliance with the relevant statutory provisions. However, it is noted that we may be required to store your personal data for a longer period of time due to relevant statutory provisions.
– Necessary Cookies: They allow the execution of basic functions of website. Without necessary cookies, smooth operation of katerinigas.gr is directly affected, your personal navigation experience is limited, while basic e-commerce functions are underpowered.
– Functionality cookies: These cookies remember your preferences when browsing our website, so that we can improve it based on your needs.
– Performance cookies: Performance cookies collect information about how users – customers use our website. They allow us to see which pages are visited most often, let us know if they experience any problem while navigating, etc. These cookies do not collect information that identifies the user – customer as the information is aggregated and, therefore, anonymous. They are used only to improve its operation katerinigas.gr.
– Advertising Cookies.: These cookies are used to provide advertisements relevant to you and your interests. They are also used to send advertising or offers that are more relevant to your needs, thus reducing unwanted and irrelevant advertising messages. They also help us measure the effectiveness of our advertising campaigns.
– Analytics Cookies.: They are a subset of Functionality Cookies and enable us to evaluate the effectiveness of various functions of our website, thus constantly improving the experience we offer you.
- Processing of sensitive data
We may, in certain circumstances, process special categories of personal data about you (“sensitive data”). Sensitive data is defined as personal data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, genetic data, biometric data for the purpose of identifying a natural person, health or sex life or sexual orientation . For example, we may process sensitive data that you have made public. We may also process sensitive data, where appropriate, to support, exercise or defend legal claims. We may also process your sensitive data if you have freely given your prior express and separate consent, in a specific context for a specific purpose. Finally, it is noted that all the above-mentioned may take place only and always in full agreement with and under the conditions of the written legislative provisions.
- Correcting, Amending or Deleting Information
katerinigas.gr allows its users – customers to correct, change, complete or delete data and information that have been submitted to it. If you choose to delete an information, katerinigas.gr will delete that from its files immediately. For protection and security of the user – customer, katerinigas.gr will try to make sure that person making the changes is indeed the same person as him. To access, change or delete your personal data, to report problems related to the operation of the website or to ask any question you can contact katerinigas.gr, via e-mail to firstname.lastname@example.org. Finally, please note that we will do everything possible to protect your personal data.
- Secure Transactions
katerinigas.gr is committed to ensure the security and integrity of the data collects about the users – customers of its website. katerinigas.gr has adopted procedures, which protect the personal data that users – customers submit to its website or provide to it by any other means (e.g. by telephone). These procedures protect customer data from unauthorized access or disclosure, loss or misuse, alteration or destruction. They also help to ensure that this information is accurate and used correctly. Furthermore, katerinigas.gr has taken appropriate organizational and technical measures for security and protection of your data from any form of accidental or unlawful processing. More specifically, we implement an appropriate level of security and have therefore implemented reasonable physical, electronic, and administrative procedures to safeguard the data we collect from accidental or unlawful destruction, loss, alteration, processing, unauthorized disclosure or access to personal data that are transmitted, stored or otherwise processed. Our information security policies are closely aligned with widely accepted international standards and are regularly reviewed and updated, whenever necessary, to meet our business needs, changes in technology and regulatory requirements. Access to your personal data is granted only to the staff or direct partners of the Company who are required to have such information for the service of your orders. In the event of a data breach containing personal data, the Company will comply with applicable legislation regarding the notification of said breach.
- Your legal rights as a data subject and their exercise
As a data subject you have specific legal rights regarding the personal data we collect from you. Company will respect your rights and adequately address your concerns. The following list contains information about your legal rights arising under applicable data protection legislation: i. Right to withdraw consent: Where the processing of personal data is based on your consent you may withdraw this consent at any time. ii. Right to rectification: You can ask us to correct the personal data concerning you (if, for example, you find that there is an error in it). We make reasonable efforts to keep your personal data in our possession or control and used on an ongoing basis, accurate, complete, current and relevant, based on the most recent information available to us. iii. Right to restriction of processing: You can ask us to restrict the processing of your personal data if a. Dispute the accuracy of your personal data for the period it takes us to verify the accuracy, b. processing is unlawful and you request the restriction of processing instead of the deletion of your personal data, c. we no longer need your personal data, but you need it to support, exercise or defend legal claims, or d. you object to process for the period we are verifying whether our legitimate interests override yours. iv. Right of access: You can ask us for information about personal data we hold about you, including information about the categories of personal data we hold or control, what it is used for, where it was collected, if this has not been received country directly by you, and to whom they have been shared, where applicable. You can obtain from us free of charge a copy of the personal data we hold about you. We reserve the right to charge a reasonable fee for any further copies you may request from us. v. Right to portability: Upon your request, we will transfer your data to another controller where this is technically possible, provided that the processing is based on your consent or is necessary for the performance of a contract. Instead of receiving a copy of your personal data, you can ask us to transfer the data to another controller that you indicate to us, directly. vi. Right to erase: You can ask us to erase your personal data, where a. the personal data are no longer necessary in relation to the (above) purposes for which they were collected or processed, b. you have the right to object to further processing of your personal data and wield this right, c. processing is based on your consent, you withdraw your consent and there is no other legal basis for processing, d. your personal data has been processed unlawfully unless the processing is necessary, e. to comply with a legal obligation, which requires processing by us and g. to support, exercise or defend legal claims. vii. Right to object: You can at any time object to the processing of your personal data due to your particular situation, provided that the processing is not based on your consent, but on our legitimate interest or on the legitimate interests of third parties. In this case we will no longer process your personal data, unless we can demonstrate compelling legitimate reasons and an overriding legitimate interest for the processing or for the support, exercise or defense of legal claims. Finally, if you object to the processing, please specify whether you wish the deletion of your personal data or the limitation of the processing by us. viii. Right to file a complaint: In the event of an alleged violation of applicable privacy laws, you may file a complaint with the data protection supervisory authority in the country where you live or in the country in which the alleged violation occurred. Finally, it is noted that if you wish to contact us about any issue related to the processing of your data, as well as to exercise your legal rights, you can directly contact our Data Protection Officer, via email, at email@example.com
- Periodic Changes – Amendments